Unified Communications Service Lead
4 weeks ago
About This Role:
We are seeking a highly experienced and skilled Unified Communications Service Lead to join our team at Investec.
This role involves leading our Unified Communications team, ensuring the delivery of excellent services to our global colleagues and business units. You will be responsible for defining strategy, creating technical roadmaps, and managing our operating model and people, aligning with Investec's strategic roadmaps and journey to the Azure cloud.
Key Responsibilities:
- Lead and manage the Unified Communications team, setting clear expectations and goals.
- Act as an escalation point for P1 incidents and oversee troubleshooting and corrective actions.
- Assist problem management activities and change management processes.
- Design unified communication solutions to meet business requirements and produce technical proposal documentation.
Requirements:
- Expertise in leading and resolving complex incidents and problems.
- Experience providing IT support/service in a pressurised environment.
- Excellent communication skills and the ability to liaise effectively with global colleagues and team members at all levels.
- Effective leadership and stakeholder management skills with an ability to drive performance.
What We Offer:
- A range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives.
- Monetary benefits including a non-contributory pension and discretionary bonus.
- Life and income protection, including life assurance and critical illness cover.
- Season ticket loan and electric vehicle scheme.
About Us:
Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish.
We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.
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