Unified Communications Service Lead

4 weeks ago

London, Greater London, United Kingdom Investec Full time

Investec is a specialist bank serving clients in the UK and South Africa. Our culture is built on finding colleagues who think out of the ordinary and putting them in environments where they can flourish. We combine a flat structure with a focus on internal mobility, making it easy for employees to grow and develop their careers.

About Us:

Our ITS Network & Communications Team is the backbone of our digital communication and connectivity, ensuring seamless interactions for our global colleagues. We deliver and support solutions in Unified Communications, Core Networking, Network Security, and Audio-Visual Video Conferencing (AV VC) platforms. Our robust infrastructure enhances productivity and fosters collaboration across borders.

About the Role:

We are seeking a dynamic and experienced Unified Communications Lead to lead our team of experts. This role involves some hands-on technical work in addition to leadership responsibilities, ensuring excellence in operational and engineering disciplines. You will be responsible for delivering unified communications services across all Investec business units globally and providing services to the Rathbones Group. As a key part of the Network & Communications leadership team, you will define strategy, create technical roadmaps, and manage our operating model and people, aligning with Investec's strategic roadmaps and journey to the Azure cloud.

Key Responsibilities:

  • Service Management: You will be responsible for handling, but are not limited to: Enterprise Telephony, Switchboard, Conferencing (Audio, Video, Web), Contact Centre, Trader Voice, Voice recording, SIP/PSTN connectivity.
  • Team Management: Lead and manage the Unified Communications team, setting clear expectations and goals. Serve as an escalation point for P1 incidents and oversee troubleshooting and corrective actions. Assist problem management activities and change management processes.
  • Technical Management: Act as a domain expert for unified communications services, assisting in delivery execution and incident resolution. Ensure standards are defined and documented across the unified communications portfolio. Provide thought leadership and shape strategic direction in collaboration with the Network & Communications leadership team.

Requirements:

  • Expertise in leading and resolving complex incidents and problems.
  • Experience providing IT support/service in a pressurised environment.
  • Excellent communication skills and the ability to liaise effectively with global colleagues and team members at all levels.
  • Effective leadership and stakeholder management skills with an ability to drive performance.
  • Attention to detail and a natural willingness to help customers and colleagues.

Desirable Qualifications:

  • Microsoft 365 Certified Teams Administrator Associate
  • Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
  • Cisco Certified Network Professional (CCNP) Collaboration
  • Cisco Certified Internetwork Expert (CCIE) Collaboration
  • Microsoft Azure certification
  • Scrum Master
  • ITILv4 foundation or higher

What We Offer:

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.

Wellbeing:

Wellbeing Subsidy, Corporate Gym Membership, Virtual GP, Peppy Health App (Fertility, Menopause and Early Parenthood), Optional Private Medical & Dental Insurance

Monetary:

Non-contributory Pension & Discretionary Bonus

Life & Income Protection:

Life Assurance, Critical Illness & Income Protection

Travel:

Season Ticket Loan & Electric Vehicle Scheme

At Investec, we believe in creating an environment where everyone feels valued, respected, and empowered to be their authentic selves. We strive to foster a culture of inclusion, diversity, and belonging, where everyone can thrive and reach their full potential.

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