Senior Unified Communications Architect
1 month ago
Company Overview
Computappoint Limited is a leading provider of employment services, offering expert solutions to help businesses find the right talent. Our team of experienced professionals is dedicated to delivering exceptional results and building long-term relationships with our clients.
About the Role
We are seeking an experienced Senior Unified Communications Architect to join our team in London. As a key member of our contact center and unified communications practice, you will play a pivotal role in designing and implementing advanced solutions to drive business value and improve customer engagement.
Key Responsibilities
- Lead the design and implementation of robust contact center and unified communications solutions to ensure seamless customer interactions and operational efficiency.
- Develop and maintain architectural blueprints, aligning with organizational goals and industry best practices.
- Collaborate with executive leadership and stakeholders to define technology strategy and roadmap for contact centers and unified communications.
- Guide technical teams in omnichannel integrations, including VOIP, SIP, and session border controllers (SBCs), to enhance communication capabilities.
- Oversee CRM integrations (e.g., Salesforce, ServiceNow, SAP) to ensure seamless data flow and customer experience.
- Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
Requirements
- Minimum 8 years' experience in solutions architecture or practice leadership within contact center and unified communications environments.
- Proven expertise in contact centre NICE CX One technology and familiarity with Genesys Pure Cloud or similar platforms.
- Strong understanding of VOIP, SIP, and related protocols.
- Experience with session border controllers (SBCs) from brands such as Cisco, Ribbon, AudioCodes, and Avaya.
- Solid knowledge of workforce management tools and AI technologies to enhance customer interactions.
- Experience in managing CRM systems and ensuring seamless integration within contact center solutions.
Compensation and Benefits
The salary for this role is up to £120,000 per annum, depending on experience. We offer a competitive benefits package, including remote work options and opportunities for professional growth and development.
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