Fleet Operations Manager

4 days ago


Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

We are seeking an experienced Fleet Operations Manager to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Fleet Operations team, you will be responsible for providing operational support to our Centre Network, Fleet Field Sales team, and Fleet Customers.

The Role:
  • To act as key contact and provide liaison support to the Fleet Field Managers, Business Centres, and approved brokers in relation to Fleet proposals and activations.
  • Support a customer-focused culture by delivering effective systems and processes, and providing first-class service to our fleet customers.
  • The ability to build relationships and develop effective communication with contacts from within the Company, the manufacturer, the Centre Network, Brokers, Inchcape Fleet Solutions, and Fleet Customers is crucial.
  • Responsibilities include preparing and sending relevant finance documentation directly to fleet customers.
  • Provide internal backup support for Fleet Development Managers.
  • Prepare Car Benefit Solutions proposals.
Payout and Customer Service:
  • Manage all incoming pay-out requests, ensuring data checks and sign off fall within agreed timescales.
  • Ensure that Fleet customers' questions and problems are resolved properly and quickly.
  • Provide account statements to fleet customers.
  • Administer settlement and Early termination enquiries, helping to identify retention opportunities.
  • Work with Inchcape Fleet Solutions to resolve Contract Hire customer queries and enquiries.
Key Skills and Experience:
  • Intermediate-level proficiency in MS Excel and Word.
Salary and Benefits:

We offer a competitive salary of £35,000 - £40,000 per annum, plus benefits including a hybrid working pattern, access to attractive car schemes, excellent pension scheme, generous annual leave, private medical healthcare, and many more initiatives to promote a healthy work-life balance.

A wide range of learning and development opportunities, including LinkedIn Learning courses, are also available.

Working with Us:

We pride ourselves on being a Disability Confident Employer and strive to create an inclusive workplace where everyone can thrive.



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