IT Service Delivery Expert

7 days ago


London, Greater London, United Kingdom Cognizant Full time

Cognizant's Service Management team is seeking an experienced IT Service Delivery Expert to join its team. As a key member of the team, you will be responsible for leading the smooth operations of our service management function, ensuring a heightened level of customer satisfaction.

Your role will involve managing a team of service professionals to deliver outstanding service experiences while optimizing efficiency and productivity. You will also be responsible for building and maintaining solid customer relationships, understanding their needs and providing personalized service solutions.

Key Responsibilities:

  • Lead the Service Management team, including towers such as Service Request Management, Incident/Major Incident Management, Problem Management, Knowledge Management, Continual Service Improvement, Change/Release Management, and Hardware Asset Management.
  • Ensure deliverables are managed according to established procedures and best practices.
  • Build and maintain solid customer relationships, understanding their needs and providing personalized service solutions.
  • Develop and implement service strategies to enhance customer experience and meet service objectives.

We offer a competitive salary range of $180,000 - $250,000 per year, depending on location and experience.



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