People Services Delivery Team Leader

2 weeks ago

Liverpool, Liverpool, United Kingdom Riverside Full time
About the Role

We are seeking a highly skilled and experienced professional to join our People Services team as a People Services Delivery Team Leader. In this role, you will be responsible for leading, coordinating, and planning the delivery of first-line support to colleagues and managers on all aspects of the employee lifecycle.

Key Responsibilities
  • Coordinate and allocate the provision of first-line advice and support to colleagues, managers, and third parties on all aspects of the employee lifecycle.
  • Support the People Services Manager in the development, monitoring, and delivery of cyclical plans, transactional frameworks, and performance standards.
  • Lead, coach, and develop a multi-disciplined team of People Services Administrators to deliver a consistent and timely end-to-end service.
  • Work collaboratively with business colleagues and People Services teams to develop a customer-first proposition and continually review service delivery plans and standards to achieve customer satisfaction metrics.
  • Direct and organize the provision of administration and transactional activity, ensuring timely and accurate processing of data, system navigation, and data extraction as required.
  • Manage all complex queries or customer dissatisfaction via agreed channels to ensure effective resolution in line with agreed ways of working and performance standards.
  • Support and lead continuous improvement initiatives and change projects to enhance processes, procedures, and system services, delivering improved self-service capability and usage.
  • Conduct cyclical and ad-hoc analysis and reporting of service delivery, performance standards, and compliance, providing recommendations and plans to the People Services Manager and key stakeholders.
  • Monitor and maintain the integrity and quality of data input, call recording, case management, and storage of documents, resolving and communicating any data quality improvements to achieve compliance standards.
  • Plan and monitor compliance with regulatory and local People Services frameworks, escalating risks to service performance and compliance through agreed risk management procedures.
  • Maintain regulatory, legal, and systems knowledge to maintain competence in the role and deliver 'best-fit' solutions.
  • Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
  • Ensure that all information security requirements, including data protection, are met in accordance with the Group's policy, procedures, and statutory requirements.
  • Ensure that health and safety requirements are met in accordance with the Group's policy, procedures, and statutory requirements.
Requirements
  • Proven track record of coordinating and delivering transactional HR advice and support within a diverse and unionized organization.
  • Experience of successful resource and activity planning, ideally within a shared service environment working across multiple teams to ensure effective service delivery.
  • Proven track record of interpreting and applying HR policy.
  • Excellent leadership, coaching, and feedback skills with evidence of developing multi-skilled operational teams in a high-volume environment.
  • Eye for detail and a methodical approach to problem-solving.
  • Customer-first ethos and the ability to elicit colleagues' needs quickly.
  • Resilient and tenacious to see things through to conclusion.
  • Initiative and drive to identify 'better ways' of working to improve efficiency.
  • Commercially aware and results-focused with the ability to take ownership of tasks.
  • Excellent team player who can work flexibly to meet business requirements.
  • Experience of working and using HR systems and Microsoft packages.
What We Offer
  • Competitive pay and generous pension.
  • 28 days' holidays plus bank holidays.
  • Flexible working options available.
  • Investment in your learning, personal development, and technology.
  • A wide range of benefits.
About Us

We are Riverside, a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalizing neighborhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

  • People Services Delivery Team Leader

    4 days ago

    Liverpool, Liverpool, United Kingdom Riverside Full time

    About the RoleWe are seeking a highly skilled and experienced People Services Delivery Team Leader to join our team at Riverside. As a key member of our HR function, you will play a critical role in delivering exceptional service to our employees and managers across the organization.Key ResponsibilitiesCoordinate and deliver first-line advice and support...

  • People Services Delivery Team Leader

    4 days ago

    Liverpool, Liverpool, United Kingdom Riverside Full time

    About the RoleWe are seeking a highly skilled and experienced People Services Delivery Team Leader to join our team at Riverside. As a key member of our HR function, you will play a critical role in delivering exceptional service to our employees and managers across the organization.Key ResponsibilitiesCoordinate and deliver first-line advice and support...

  • Deputy Manager

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Leader Recruitment Group Full time

    About the Role:We are seeking a highly motivated and experienced Deputy Home Manager to join our team at Leader Recruitment Group. As a Deputy Home Manager, you will be responsible for the delivery of quality care services and strategic planning for developments within the home.Key Responsibilities:Lead a team of professionals to provide therapeutic care and...

  • Deputy Manager

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Leader Recruitment Group Full time

    About the Role:We are seeking a highly motivated and experienced Deputy Home Manager to join our team at Leader Recruitment Group. As a Deputy Home Manager, you will be responsible for the delivery of quality care services and strategic planning for developments within the home.Key Responsibilities:Lead a team of professionals to provide therapeutic care and...

  • Deputy Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Leader Recruitment Group Full time

    About the Role:We are seeking a highly skilled and experienced Deputy Home Manager to join our team at Leader Recruitment Group. As a Deputy Home Manager, you will be responsible for the delivery of quality care services and strategic planning for developments within the home.Key Responsibilities:Lead a team of professionals to provide therapeutic care and...

  • People Services Delivery Team Leader

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Riverside Full time

    About the RoleWe are seeking an experienced HR professional to join our team as a People Services Delivery Team Leader. As a key member of our HR team, you will be responsible for leading, coordinating, and planning the delivery of first-line support services to colleagues and managers on all aspects of the employee lifecycle.Key ResponsibilitiesCoordinate...

  • People Services Delivery Team Leader

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Riverside Full time

    About the RoleWe are seeking an experienced HR professional to join our team as a People Services Delivery Team Leader. As a key member of our HR team, you will be responsible for leading, coordinating, and planning the delivery of first-line support services to colleagues and managers on all aspects of the employee lifecycle.Key ResponsibilitiesCoordinate...

  • People Services Delivery Team Leader

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Riverside Group Full time

    About the RoleWe are seeking an experienced HR Operations Manager to lead our People Services Delivery Team. As a key member of our HR team, you will be responsible for coordinating and delivering transactional HR advice and support to our colleagues and managers.Key ResponsibilitiesLead, coordinate, plan, and support the delivery of first-line support to...

  • People Services Delivery Team Leader

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Riverside Group Full time

    About the RoleWe are seeking an experienced HR Operations Manager to lead our People Services Delivery Team. As a key member of our HR team, you will be responsible for coordinating and delivering transactional HR advice and support to our colleagues and managers.Key ResponsibilitiesLead, coordinate, plan, and support the delivery of first-line support to...

  • Service Desk Team Leader

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Ascent People Full time

    Service Desk Team LeaderWe are seeking a highly skilled and experienced Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of Service Desk Technicians and ensuring the smooth operation of our IT services.Key Responsibilities:Assist the Service Desk Manager in...

  • Service Desk Team Leader

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Ascent People Full time

    Service Desk Team LeaderWe are seeking a highly skilled and experienced Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of Service Desk Technicians and ensuring the smooth operation of our IT services.Key Responsibilities:Assist the Service Desk Manager in...

  • IT Service Delivery Specialist

    3 weeks ago

    Liverpool, Liverpool, United Kingdom Ascent People Full time

    Job DescriptionJob Summary:Ascent People is seeking an experienced Service Desk Professional to pioneer their service desk function. This role offers an exciting opportunity to shape and grow the service desk team, driving excellence in incident management, product support, and stakeholder management.Key Responsibilities:• Lead the service desk team in...

  • Service Desk Team Leader

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Ascent People Full time

    Job DescriptionAs a Service Desk Team Leader at Ascent People, you will play a crucial role in the success of our clients' IT operations. We are seeking an experienced IT professional to assist the Service Desk Manager in supervising the Service Desk staff, handling the IT support queue, and assisting with incident management and service request...

  • Service Desk Team Leader

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Ascent People Full time

    Job DescriptionAs a Service Desk Team Leader at Ascent People, you will play a crucial role in the success of our clients' IT operations. We are seeking an experienced IT professional to assist the Service Desk Manager in supervising the Service Desk staff, handling the IT support queue, and assisting with incident management and service request...

  • People Services Delivery Lead

    4 days ago

    Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    {"h2": "Job Title: People Services Delivery Lead", "p": "We are seeking a highly skilled and experienced People Services Delivery Lead to join our team at Hays Specialist Recruitment Limited. As a key member of our HR team, you will play a crucial role in managing HR operations and delivering a professional, flexible, and responsive HR service to our...

  • People Services Delivery Lead

    4 days ago

    Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    {"h2": "Job Title: People Services Delivery Lead", "p": "We are seeking a highly skilled and experienced People Services Delivery Lead to join our team at Hays Specialist Recruitment Limited. As a key member of our HR team, you will play a crucial role in managing HR operations and delivering a professional, flexible, and responsive HR service to our...

  • People Services Delivery Lead

    1 day ago

    Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    {"h2": "Job Title: People Services Delivery Lead", "p": "We are seeking a highly skilled and experienced People Services Delivery Lead to join our team at Hays Specialist Recruitment Limited. As a key member of our HR team, you will play a crucial role in managing HR operations and delivering a professional, flexible, and responsive HR service to our...

  • People Services Delivery Lead

    1 day ago

    Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    {"h2": "Job Title: People Services Delivery Lead", "p": "We are seeking a highly skilled and experienced People Services Delivery Lead to join our team at Hays Specialist Recruitment Limited. As a key member of our HR team, you will play a crucial role in managing HR operations and delivering a professional, flexible, and responsive HR service to our...

  • People Services Delivery Lead

    3 days ago

    Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    {"h2": "Job Title: People Services Delivery Lead", "p": "We are seeking a highly skilled People Services Delivery Lead to join our team at Hays Specialist Recruitment Limited. As a key member of our HR team, you will play a crucial role in managing HR operations and delivering a professional, flexible, and responsive HR service to our clients.", "ul":...

  • People Services Delivery Lead

    3 days ago

    Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    {"h2": "Job Title: People Services Delivery Lead", "p": "We are seeking a highly skilled People Services Delivery Lead to join our team at Hays Specialist Recruitment Limited. As a key member of our HR team, you will play a crucial role in managing HR operations and delivering a professional, flexible, and responsive HR service to our clients.", "ul":...