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People Services Delivery Team Leader
2 months ago
We are seeking an experienced HR Operations Manager to lead our People Services Delivery Team. As a key member of our HR team, you will be responsible for coordinating and delivering transactional HR advice and support to our colleagues and managers.
Key Responsibilities- Lead, coordinate, plan, and support the delivery of first-line support to colleagues and managers on all areas of the employee life cycle, including recruitment, onboarding, performance management, learning and development, payroll, and system administration.
- Manage resource plans, service performance, and people services technical capability to achieve cyclical and project activity, service level agreements, and maintain customer satisfaction standards.
- Develop and implement strategies to increase service capability through coaching and guidance to People Services Administrators and service users.
- Interpret and apply HR policy, ensuring compliance with organizational standards and best practices.
- Provide excellent leadership, coaching, and feedback skills to develop multi-skilled operational teams in a high-volume environment.
- Proven track record of coordinating and delivering transactional HR advice and support within a diverse and unionized organization.
- Experience of successful resource and activity planning, ideally within a shared service environment working across multiple teams to ensure effective service delivery.
- Proven track record of interpreting and applying HR policy.
- Excellent leadership, coaching, and feedback skills with evidence of developing multi-skilled operational teams in a high-volume environment.
Riverside Group is a housing association with a difference – enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
What We Offer- Competitive pay and generous pension.
- 28 days holidays plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development, and technology.
- A wide range of benefits.
