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Liverpool, Liverpool, United Kingdom Ascent People Full timeJob Title: Service Desk Team LeaderWe are seeking a highly skilled and experienced Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of service desk analysts and ensuring the smooth operation of our service desk.Key Responsibilities:Lead a team of service desk...
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Service Desk Team Lead
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Liverpool, Liverpool, United Kingdom Ascent People Full timeService Desk Team Leader OpportunityWe are seeking a highly skilled Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of Service Desk Analysts and ensuring the smooth operation of our service desk.Key Responsibilities:Lead a team of Service Desk Analysts to provide...
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Service Desk Team Lead
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Liverpool, Liverpool, United Kingdom Ascent People Full timeService Desk Team Leader OpportunityWe are seeking a highly skilled Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of Service Desk Analysts and ensuring the smooth operation of our service desk.Key Responsibilities:Lead a team of Service Desk Analysts to provide...
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Liverpool, Liverpool, United Kingdom Ascent People Full timeJob DescriptionAs a Service Desk Team Leader at Ascent People, you will play a crucial role in the success of our clients' IT operations. We are seeking an experienced IT professional to assist the Service Desk Manager in supervising the Service Desk staff, handling the IT support queue, and assisting with incident management and service request...
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Liverpool, Liverpool, United Kingdom Ascent People Full timeJob DescriptionAs a Service Desk Team Leader at Ascent People, you will play a crucial role in the success of our clients' IT operations. We are seeking an experienced IT professional to assist the Service Desk Manager in supervising the Service Desk staff, handling the IT support queue, and assisting with incident management and service request...
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Service Desk Analyst
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Service Desk Analyst
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Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeAbout Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with over 186 years of experience. We offer a range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.We provide an award-winning service by employing the best people. Our...
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Service Desk Analyst
1 month ago
Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeAbout Evelyn PartnersEvelyn Partners is a leading integrated wealth management and professional services group with over 186 years of experience in helping individuals and businesses thrive.We offer a range of financial and professional services to clients, and our award-winning service is driven by our core values of Personal, Partnership, and...
Service Desk Team Lead
4 weeks ago
We are seeking a highly skilled and experienced Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of service desk analysts and ensuring the delivery of exceptional customer service to our clients.
Key Responsibilities:
- Lead a team of service desk analysts to provide timely and effective resolution of IT incidents and requests.
- Develop and implement processes and procedures to improve service desk efficiency and effectiveness.
- Collaborate with the service desk manager to develop and implement strategic plans to improve customer satisfaction and reduce incident resolution times.
- Provide coaching and training to service desk analysts to enhance their skills and knowledge.
Requirements:
- Proven experience in a service desk leadership role, with a strong background in IT support and customer service.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
