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Optics Support Manager

3 weeks ago

York, York City, United Kingdom Talent Limited Full time
About Us: Talent Limited is a leading manufacturer and supplier of optics, imaging, and photonics technology. With our state-of-the-art manufacturing capabilities and global distribution network, we are one of the largest suppliers of off-the-shelf optical components and customised solutions.

Salary: The salary for this role is between £45,000 - £55,000 per annum, depending on experience.

Job Description: As a Product Support Manager, you will be responsible for managing and developing the Product Support Team. This includes efficiently scheduling team members to provide comprehensive support via phone, email, and chat, guiding the team through complex technical inquiries, and collaborating with sales and marketing to identify customer needs and improve the overall customer journey.

Required Skills and Qualifications: To be successful in this role, you will need a minimum of three (3) years experience in technical sales and/or product support and be fluent in English; additional language skills are preferred.

Benefits: We offer a competitive salary, company pension scheme, private medical and dental insurance, cycle to work scheme, and subsidised gym membership.