Optics Solutions Manager

3 weeks ago


York, York City, United Kingdom Edmund Optics Full time

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology.

The company has earned a position as one of the largest suppliers of off-the-shelf optical components and a trusted partner for customized solutions. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.

To accelerate success and growth within the European Market, Edmund Optics Ltd. is looking for a Product Support Manager EMEA (f/m/d).

This role involves managing the Product Support Team with the aim to maximize customer satisfaction regarding products and applications. Responsibilities include team structuring for operational effectiveness, day-to-day team management, and increasing regional customer satisfaction for technical and applications support activities.

Key responsibilities include:

  • Scheduling Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  • Continuously improving sales process and customers' journey with Edmund Optics.
  • Defining and tracking key performance indicators (KPIs) and reporting them to stakeholders.

The ideal candidate should be fluent in English, have additional language skills, and willingness to travel occasionally. Edmund Optics provides a range of employee benefits, including a company pension scheme, private medical & dental insurance, extensive training opportunities, subsidized gym membership, Cycle to Work scheme, and company events.

This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.

Estimated salary: £45,000 - £55,000 per annum.



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