Strategic Culinary Officer

1 month ago


Ashford, Kent, United Kingdom gategroup Full time
About the Role

This is a unique opportunity to join the culinary team at gategroup and contribute to the development of new menus and culinary concepts for a major airline partner.

The successful candidate will have extensive experience as an Executive Chef, ideally with previous experience in a similar role, and a strong understanding of large-scale production and assembly.

The role requires excellent interpersonal skills, ability to lead and work as part of a team, and a customer-focused approach.

Main Responsibilities
  • Menu Development: Create and deliver world-class menu development and production services to the strategic customer, reflecting their signature culinary style and requirements.
  • Culinary Expertise: Collaborate with the Commercial Account Team as the gategroup expert on culinary offerings, ensuring a high level of customer experience.
  • Customer Engagement: Actively engage with the customer, understand their needs, and meet customer requirements to secure confidence and strengthen consistent quality in service.
  • Menu Cycle Changes: Assist the customer with menu cycle changes and ensure gategroup has the capability to deliver consistently against the customer’s culinary standards.
  • Relationship Building: Build relationships with Division Regional Executive Chefs and Airline Unit Chefs to ensure clear communication of expectations and deliverables.
  • Menu Integration: Partner with Customer Lead Executive Chefs and Regional Executive Chefs to ensure seamless integration of menu requirements into production.
  • Client Support: Act as the point of contact for the customer regarding menus, food, and kitchen service requirements.
  • Documentation: Ensure new specifications, recipes, and photos are properly documented and delivered for pricing analysis and menu cycle changes.
  • Quality Assurance: Monitor customer feedback, ensure appropriate corrective actions are taken, and document the same via menu grids, recipes, specifications, and photos.
  • Travel and Audits: Travel to designated units to inspect, audit, train, and make recommendations for improvements.
  • Culinary Leadership: Lead the preparation of all culinary aspects of food presentations to the customer, including food presentation, messaging, ingredients, and physical appearance of the local kitchen.
  • Team Collaboration: Actively participate as a member of the account management team, contributing to winning, retaining, and building the business.
  • Customer Expectations: Deliver customer expectations, business objectives, and targets to optimize company resources.
  • Menu Cycle Changes: Participate in menu cycle changes and start-ups for the customer.
  • Menu Presentations: Contribute to menu presentations, tenders, and workshops in the UK and US.
  • Operational Efficiency: Optimize manpower, product, and equipment levels for efficiency through dish and menu design.


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