Customer Service Representative
2 days ago
An exciting opportunity has arisen to join a great business in Burton, offering a flexible/hybrid role with 35 hours a week. The Role
- Key Responsibilities:
- Deliver high standards of customer service through prompt and efficient responses to email and telephone queries from all customers, in line with service level targets.
- Provide efficient and effective solutions to queries raised by customers.
- Accurately update customer profiles.
- Provide support and comprehensive course information to learners.
- Work in a flexible and agile manner to support wider operations.
- Provide administration support to support the delivery of world-leading customer service.
- Identify opportunities to enhance the customer experience to ensure happy customers.
- Execute additional tasks as required.
- Comply with all company policies and procedures to ensure the highest standards of health, safety, and well-being can be maintained.
Requirements:
- Strong written and verbal communication skills, including achievement of GCSE grade C (or equivalent) in English Language.
- Experience of working in a fast-paced customer-focused environment and delivering excellent customer service.
- Experience of supporting customers over the telephone and via email communication.
- Ability to relay information in a simple and customer-centred manner.
- Proven team-working experience.
- Experience of building and maintaining relationships with customers.
- Ability to identify and solve problems.
- Ability to learn new information and IT systems quickly.
- Experience of working with administration processes and procedures.
- Experience of data entry.
- Proficient skills in Microsoft Office 365 including Excel.
Desirable:
- Experience of working with a Learning Management System.
- Experience of working with bespoke IT systems.
- Experience of working with a cloud-based customer service ticketing system.
This is a full-time role, Monday to Friday, 35 hours a week, with a flexible/hybrid schedule. The company offers a great location and a lot of perks. If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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