Administrative Support Officer
1 day ago
An exciting opportunity has arisen to join Shrewsbury and Telford Hospital NHS Trust within the Gynaecology Ward at The Princess Royal Hospital, Telford.
The successful applicant will be responsible for providing administrative support to medical, nursing, and other staff in relation to patients being cared for within the unit. This role requires excellent communication skills, IT proficiency, and the ability to remain calm under pressure in a demanding environment.
The post holder will provide clerical, administrative, and information technology support, including answering telephone calls, filing, using the new care flow system, and booking appointments. A positive helpful manner is essential for this role.
A comprehensive training program will be provided for the successful candidate.
Main Duties- Receive and welcome new patients onto the ward, verifying patient records and ensuring notes are complete. Ensure identity bracelets are available for nursing staff. Compile sets of required documentation for emergency patients.
- Accommodate visitors onto the ward and inform Sister/Charge Nurse or deputy of any queries they may have.
- Respond to telephone calls, addressing questions or requests as necessary.
- Coordinate the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist/ECG Technician/Radiographers/Porters).
- Maintain accurate records and ensure correct completion of paperwork following patient discharge.
- Report identified maintenance defects to engineers and complete necessary paperwork.
This role offers a competitive salary of £25,000-£30,000 per annum, depending on experience. You will work alongside a diverse team of doctors, nurses, support staff, and administrative personnel, creating a collaborative and dynamic work environment.
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