Military Customer Support Specialist
4 days ago
Job Description
At Safran Helicopter Engines, we're seeking a skilled Military Customer Support Representative to join our team. As a key member of our customer support team, you'll play a vital role in ensuring the availability of engines and spares to support the UK Military's operations.
Key Responsibilities
- Administer and track progress of on-site engine repairs throughout the Maintenance Centre process, acting as liaison for technicians.
- Administer and track progress of inter-site equipment repairs throughout the Repair Centre process, liaising with stakeholders to ensure commitments are met and any changes communicated promptly.
- Co-ordinate logistics requirements with internal and external stakeholders to ensure on-time delivery for both customer and internal requirements.
- Meet the commitments for delivery of products and services, ensuring adherence to the contract, internal strategy, and commercial policy.
- Support the Customer Support Manager in identification of additional sales opportunities and the preparation of quotations for additional contract services and equipment repairs.
- Participation in the Quality Management processes, proposing and implementing continuous improvement actions and process improvements.
Requirements
- English and Maths GCSE grade 9-4 (A*-C)
- Excellent command of the English language, written and spoken
- Self-organised and able to manage multiple ongoing queries/actions/enquiries
- Communication and people skills
- MS Office especially Outlook, Word, Excel
- Customer relations
- SAP Knowledge desired
- Aerospace industry experience desired
What We Offer
- 25 days holiday a year (plus bank holidays)
- Additional day for every 10 years' service
- Flexitime – where you can accrue up to your contractual hours
- Option to leave from 12:30 on Friday (role dependant)
- Hybrid working – on site 3 days per week from home 2 days (role dependant)
- On site restaurant with daily £1.50 subsidy for lunch
- Costa coffee on site
- Generous 7% pension contributions (after 3 months)
- Health cash back scheme (after probation)
- Purchase of company shares (after 3 months)
- Annual bonus of up to 3%
- Company sick pay
- Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services)
- Ample free parking
- Green scheme
Why Join Us?
At Safran Helicopter Engines, we're committed to building a strong, diverse workforce and making our UK facility an inclusive place to work. We want our employees to feel valued, be themselves, and know they can reach their full potential.
How to Apply
Please apply via our website, and if you have what we're looking for, a member of our talent acquisition team will be in touch.
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