Customer Experience Specialist

5 days ago

Crewe, Cheshire East, United Kingdom Crewe Hall Hotel & Spa Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our Food and Beverage team at Crewe Hall Hotel & Spa. As a Food and Beverage Team Member, you will play a key role in delivering exceptional guest service and ensuring that our guests have a memorable experience.

Key Responsibilities:

  • Provide exceptional guest service and ensure that all guests receive a warm and welcoming experience.
  • Work in a variety of Food and Beverage areas across the hotel, including the Brasserie restaurant and terrace bar.
  • Keep up-to-date with pricing and promotions to provide advice to guests and maximise sales.
  • Work under pressure and maintain a high level of productivity in a fast-paced environment.

What We Offer:

  • Free health club membership (terms and conditions apply)
  • Discounts across The QHotels Collection
  • Family and Friends discounts in hotels across The QHotels Collection
  • Support with training and professional qualifications, including course fees
  • Various learning and development opportunities
  • Access to an Employee Assistance Program – Hospitality Action
  • Refer a friend scheme
  • Free parking

Requirements:

  • Passion for delivering exceptional guest service
  • Strong customer service skills
  • Good time management and organisational skills
  • Ability to work under pressure

About Us:

Crewe Hall Hotel & Spa is a 4-star, 117-bedroom property located just outside Crewe. Our hotel features a Brasserie restaurant and terrace bar, as well as private dining and meetings and event spaces. We also offer afternoon tea and leisure facilities including a gym, pool, sauna, steam room, two tennis courts, and a relaxing Elemis spa.

Our Commitment:

The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. We believe that everyone should be treated equally, and we are happy to make reasonable adjustments to the recruitment process for candidates with disabilities.

Our Values:

We are proud to support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.

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