Cruise Sales Representative

4 weeks ago

Manchester, United Kingdom Dreamlines Full time

Cruise Sales Role Overview

Cruise 1st, the local arm of the globally acclaimed online cruise retailer, Dreamlines, is seeking a skilled Cruise Sales Consultant to join our team in the United Kingdom. As a Cruise Sales Consultant, you will be responsible for selling cruise holidays, including bespoke itineraries, to our customers in order to achieve and exceed sales targets while providing an exceptional level of customer service.

Key Responsibilities

  • Converting incoming calls, emails, and web chats into bookings to meet personal sales targets
  • Selling cruise holidays across all cruise lines and dynamically packaging and tailor-making holidays to fit customers' specific requirements
  • Upselling and booking ancillary products and services where appropriate
  • Providing excellent call quality compliant with current industry regulations
  • Offering exceptional customer service by building rapport and using personal experience
  • Remaining aware of current offers, promotions, discounts, and marketing campaigns and using this information to maximise sales opportunities
  • Keeping up to date with own product knowledge, including completion of all cruise line online learning platforms, attending in-house training, and being aware of current industry trends
  • Maximising skills on cruise line and in-house booking systems and making recommendations for improvements where needed
  • Following company processes to minimise errors and ensuring all bookings are completed, including when elements are out of system range at the time of original booking
  • Developing effective relationships with other team members and departments to share ideas in order to maximise sales and improve processes

Requirements

  • Previous experience selling cruises or bespoke long-haul itineraries is essential
  • Self-driven to work towards and exceed targets
  • Past telephone sales experience, preferably in travel retail or tour-operating
  • Dynamic packaging experience is preferred
  • Passionate and enthusiastic about selling cruises
  • Homeworking experience is preferred
  • Good cruise and travel product and system knowledge
  • Previous experience of using Amadeus/GDS flight systems is preferred but not essential

Benefits

  • Competitive basic salary plus lucrative bonus scheme. OTE £30K - £45K+
  • Access to an employee discount platform which offers savings on many different providers
  • Access to all cruise line incentive schemes, e.g., Shine Rewards, Myclubroyal, etc.
  • Contributory company pension scheme
  • Educational cruise trips and ship visits
  • Discounts on cruises & holidays for family and friends
  • Refer a friend bonus

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