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Cruise Sales Professional

1 month ago

Manchester, United Kingdom Dreamlines Full time

Cruise Sales Professional

We are seeking a highly motivated and experienced Cruise Sales Professional to join our team at Dreamlines. As a key member of our sales team, you will be responsible for selling cruise holidays to our customers, achieving and exceeding sales targets, and providing exceptional customer service.

Key Responsibilities:

  • Converting incoming calls, emails, and web chats into bookings to meet personal sales targets
  • Selling cruise holidays across all cruise lines and dynamically packaging and tailor-making holidays to fit customers' specific requirements
  • Upselling and booking ancillary products and services where appropriate
  • Providing excellent call quality compliant with current industry regulations
  • Offering exceptional customer service by building rapport and using personal experience
  • Remaining aware of current offers, promotions, discounts, and marketing campaigns and using this information to maximise sales opportunities
  • Keeping up to date with own product knowledge, including completion of all cruise line online learning platforms and attending in-house training
  • Maximising skills on cruise line and in-house booking systems and making recommendations for improvements where needed
  • Following company processes to minimise errors and ensuring all bookings are completed

Requirements:

  • Previous experience selling cruises or bespoke long-haul itineraries
  • Self-driven to work towards and exceed targets
  • Past telephone sales experience preferably in travel retail or tour-operating
  • Dynamic packaging experience preferred
  • Passionate and enthusiastic about selling cruises
  • Homeworking experience preferred
  • Good cruise and travel product and system knowledge

Benefits:

  • Competitive basic salary plus lucrative bonus scheme
  • Access to an employee discount platform
  • Access to all cruise line incentive schemes
  • Contributory company pension scheme
  • Educational cruise trips and ship visits
  • Discounts on cruises & holidays for family and friends
  • Refer a friend bonus