IT Infrastructure Manager

6 days ago

London, Greater London, United Kingdom So Energy Full time
About So Energy

We are a global community committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. Our unique qualities are critical to our innovation, and we believe you should bring your authentic self to work every single day.

Role Overview

We are seeking a highly skilled IT Infrastructure Manager to lead our high-performance team in delivering secure, scalable, and efficient management of our IT infrastructure. This pivotal leadership role is responsible for overseeing the entire IT landscape, from infrastructure and networking to service desk management, vendor relationships, and application support.

Key Responsibilities:
  • Managing Infrastructure & Networking:
    • Design, implement, and maintain IT infrastructure, ensuring reliable network performance, stable cloud and on-premise environments, effective backups, and disaster recovery plans.
    • Collaborate with the security team to ensure all systems adhere to cybersecurity best practices.
  • Leading Service Management:
    • Manage the Service Desk team, ensuring prompt handling of incidents and requests, adherence to SLAs, and continuous improvement through ITIL-based processes.
    • Analyse service performance and implement strategies to enhance customer satisfaction and operational efficiency.
  • Vendor & Application Support:
    • Establish and maintain vendor relationships, negotiate contracts, and ensure the delivery of high-quality services and resources.
    • Ensure third-party business applications meet performance, security, and availability standards.
  • Risk & Compliance Management:
    • Develop and manage disaster recovery and business continuity plans.
    • Audit and mitigate IT risks, ensuring compliance with legal and regulatory standards.
  • Documenting and Standardising App Usage:
    • Ensure the business has a documented and standardised approach for the effective use of third-party business applications.
  • Leadership & Strategy:
    • Lead and mentor a diverse IT team, fostering a culture of collaboration and continuous learning.
    • Align IT strategy with So Energy's broader business goals, driving innovation and process improvements.
Requirements:

We are looking for someone with proven experience in a leadership role within IT infrastructure, service management, or related fields, with a track record of delivering reliable, secure IT services. You should possess deep technical expertise in managing both on-premise and cloud infrastructure platforms such as Azure and AWS, and have extensive experience with Office 365, Active Directory, and networking technologies like Cisco Meraki.

You are highly knowledgeable in ITIL best practices, service management, and ensuring continuous improvement within service desk operations. You are skilled in managing heterogeneous environments (Windows, Mac) and mobile devices using tools like Intune or Jamf for mobile device management (MDM). You have hands-on experience with monitoring and alerting systems (e.g., Zabbix, DataDog, New Relic) and are adept at automating IT processes to drive efficiency.

You are well-versed in network security tools such as firewalls, VPNs, and SIEM solutions and can ensure IT security policies are upheld. You demonstrate exceptional leadership and team management abilities, with the capacity to mentor and develop IT staff across multiple disciplines, including infrastructure, networking, service desk, and application support. You have strong financial acumen, managing IT budgets and forecasts, and ensuring cost-effective resource allocation to meet business needs.

You approach problems with strong analytical and problem-solving skills, taking a proactive stance on risk management, incident response, and system improvements. You actively promote cybersecurity awareness and ensure that end-users are trained in best practices for protecting company data.

About the Role:

This is a challenging opportunity for a talented individual to join our high-performing team and make a significant impact on our organisation's success. If you are passionate about leading IT infrastructure and service management teams, have a proven track record of delivering excellent results, and share our values of diversity, equity, inclusion, and belonging, we would love to hear from you.

The estimated salary for this role is £70,000 - £90,000 per annum, depending on experience, plus a range of benefits including 25 holiday days, religious celebrations leave, enhanced family leave, and opportunities for professional growth and development.

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