Operational Excellence Lead
2 weeks ago
A challenging role has become available for a talented and experienced Duty Manager to lead our Stansted Airport unit.
Company Overview:We are the Global food travel experts, working with over 500 brands to provide delicious options for every customer.
We strive to deliver exceptional customer service in a fast-paced environment, seeking a motivated leader who can foster success and drive excellence.
Salary:The salary for this position is £13.17 + an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £14.67 per hour.
Job Responsibilities:- Create a clean, welcoming atmosphere that meets customer expectations, consistently striving for improvement.
- Support colleagues, maintain a safe working environment, and address day-to-day queries.
- Oversee unit operations, ensuring adherence to guidelines and efficient completion of tasks.
- Foster operational efficiency, staying informed about unit performance, and promote improvements.
- Recognise and celebrate exceptional service, leading by example, promoting inclusivity, and motivating the team.
- Build strong relationships, communicate effectively, and make thoughtful decisions to ensure the team's success and deliver excellent customer service.
- At least 1 year experience working as a supervisor in hospitality or retail.
- Free Meal and Parking while on shifts.
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply)
- App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
SSP is proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
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