Customer Service Liaison

4 weeks ago


Needham Market, Suffolk, United Kingdom Eurofins UK Food Testing Full time
Job Title: Customer Service Liaison

This is a fantastic opportunity to work with the Eurofins UK Food Testing Chemistry team in a hybrid role that combines on-site and remote work. The purpose of this role is to coordinate subcontract testing samples to suitable in-group partners or 3rd party providers.

The ideal candidate will have excellent communication skills, be able to foster good relationships with customers and other testing laboratories, and provide updates on overdue tests directly to customers.

  • Provide quotations to customers for sub-contracted analysis.
  • Reporting of laboratory results.
  • Ensure outstanding subcontracted analysis is followed up on, with the performing laboratory.
  • Conduct regular review meetings with Lab Managers and Customers.
  • Ensure customer enquiries are responded to at first point of contact where possible.
  • Provide accurate, valid and complete information by using the right methods and tools.
  • Deliver customer satisfaction by listening to and exceeding customer expectations.
  • Perform direct client communication for additional sample analysis requirements.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Work with the team to drive the laboratory forward through continuous improvement.
  • Comply with all relevant Health, Safety and Security Regulations.

Requirements:

  • GCSE Maths & English, or equivalent.
  • Experience managing and resolving customer concerns and complaints.
  • Experience providing status reporting to customers.
  • Experience dealing with multiple internal service providers.
  • Experience in direct dealings with customers.
  • Verbal and written English fluency.
  • Proficient in MS Office suite.
  • Attention to detail.
  • Experience identifying and meeting customer needs.
  • Able to work as part of a team.

Benefits:

  • Life Assurance (4 times annual salary).
  • Company Pension Plan.
  • Holiday Purchase Scheme.
  • Employee Assistance Programme – 24/7 confidential support.
  • Free car parking.
  • Enhanced Maternity, Paternity and Adoption Scheme.
  • Worldwide career opportunities.
  • Perkbox access, allowing you to save money all year round.


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