Cross Selling Manager

1 week ago


Needham Market, Suffolk, United Kingdom Eurofins UK Food Testing Full time

About the Role

We are seeking a highly skilled Cross Selling Manager to join our team at Eurofins UK Food Testing. In this role, you will be responsible for coordinating subcontract testing samples to suitable in-group partners or 3rd party providers.

Key Responsibilities

• Foster strong relationships with customers and other testing laboratories

• Provide timely updates on overseas tests to customers

• Ensure proactive communication on late test completion dates

• Liaise with cross-selling laboratories within Eurofins or externally, to provide customers with the most suitable testing for their requests

• Provide quotations to customers for sub-contracted analysis

• Report laboratory results

Requirements

  • GCSE Maths & English, or equivalent
  • Experience managing and resolving customer concerns and complaints
  • Experience providing status reporting to customers
  • Experience dealing with multiple internal service providers
  • Verbal and written English fluency
  • Proficient in MS Office suite
  • Attention to detail
  • Experience identifying and meeting customer needs
  • Able to work as part of a team

What We Offer

As a Cross Selling Manager at Eurofins UK Food Testing, you will benefit from a range of rewards and benefits, including life assurance, a company pension plan, holiday purchase scheme, and employee assistance programme. You will also have access to worldwide career opportunities and a range of employee perks.


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