Cross Selling Manager

4 weeks ago


Needham Market, Suffolk, United Kingdom Eurofins UK Food Testing Full time
Job Description

This is a fantastic opportunity to become a key member of the Eurofins UK Food Testing team in Needham Market. The primary objective of this role is to ensure the seamless coordination of subcontract testing samples to suitable in-group partners or 3rd party providers.

This is a hybrid role, with a balance of on-site and remote work. The successful candidate will work full-time, 37.5 hours per week, Monday to Friday, 08:30 - 16:30.

Key Responsibilities
  • Foster strong relationships with customers and other testing laboratories.
  • Provide timely updates on overdue tests directly to customers.
  • Proactively communicate late test completion dates to customers.
  • Liaise with cross-selling laboratories within Eurofins or externally to provide customers with the most suitable testing for their requests.
  • Provide quotations to customers for subcontracted analysis.
  • Report laboratory results accurately and efficiently.
  • Ensure outstanding subcontracted analysis is followed up with the performing laboratory.
  • Conduct regular review meetings with Lab Managers and Customers.
  • Ensure customer enquiries are responded to at the first point of contact where possible.
  • Seamlessly transfer customers to the appropriate person within the business to answer their query where a first-point response is not possible.
  • Provide accurate, valid, and complete information using the right methods and tools.
  • Deliver customer satisfaction by listening to and exceeding customer expectations.
  • Perform direct client communication for additional sample analysis requirements, including any queries during the registration process via email or telephone in a professional manner.
  • Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
  • Collaborate with the team to drive the laboratory forward through continuous improvement.
  • Assist in operating best practice to meet the requirements of the UKAS accreditation standard.
  • Participate in any developmental training as required in compliance with the Company Standard.
  • Comply with all relevant Health, Safety, and Security Regulations.
Qualifications
  • GCSE Maths & English, or equivalent.
  • Experience in managing and resolving customer concerns and complaints.
  • Experience providing status reporting to customers.
  • Experience dealing with multiple internal service providers.
  • Experience in direct dealings with customers.
  • Verbal and written English fluency.
  • Proficient in MS Office suite.
  • Attention to detail.
  • Experience identifying and meeting customer needs.
  • Able to work as part of a team.
Benefits

At Eurofins, we value our employees and offer a range of benefits to support their well-being and career development. These include:

  • Life Assurance (4 times annual salary).
  • Company Pension Plan.
  • Holiday Purchase Scheme.
  • Employee Assistance Programme – 24/7 confidential support.
  • Free car parking.
  • Enhanced Maternity, Paternity, and Adoption Scheme.
  • Worldwide career opportunities.
  • Perkbox membership, offering discounts and savings on everyday items.
What's Next

As a potential new recruit, you'll be invited to meet the team through an assessment centre or staged interview process. This will give you the opportunity to see what working for Eurofins is like and enable us to get to know your key skills and strengths.

We're committed to being transparent about how we collect and use your personal data as part of our recruitment process. Please see our data protection policy for more information.

We reserve the right to close or extend this position depending on application numbers. We encourage you to submit your application as early as possible.

We're an equal opportunities employer and welcome applications from diverse candidates. We're also committed to sustainability and reducing our carbon footprint.

Find out more about our career opportunities and company values on our career page: https://careers.eurofins.com/


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