Ecommerce Manager

We are seeking an experienced Ecommerce Manager to lead our online marketplace strategy and drive growth across third party platforms such as Amazon, eBay, and TikTok Shop. As a key member of our team, you will be responsible for optimising product listings, collaborating with external agencies, and developing strategies to enhance customer experience and increase market share.

• Manage daily operations of online marketplace channels, ensuring product listings are optimised for visibility and conversion.
• Collaborate with external agencies and suppliers to achieve KPIs and drive sales growth across key third party marketplace platforms.
• Develop and implement strategies to enhance customer experience, increase market share, and attract new subscribers.
• Monitor performance metrics, analyse trends, and adjust strategies to meet sales targets and KPIs.
• Maintain strong relationships with marketplace partners, staying updated on platform changes and utilising all tools effectively.
• Ensure marketplaces and subscription services feature up-to-date content and imagery, working with internal teams to maintain brand consistency.
• Implement retention strategies like personalised communications and loyalty rewards to reduce churn and enhance customer lifetime value.
• Innovate and improve subscription offerings by collaborating with the brand and product teams to introduce new features and added value.
• Ensure a seamless experience for subscribers across all touchpoints, from sign-up to renewal or cancellation, addressing any issues through feedback loops.
• Work with the email team to streamline the subscription management process, ensuring efficient onboarding, billing, and renewals.

• Experience in Ecommerce, with a strong background in managing online marketplaces such as Amazon, eBay, TikTok Shop or any other online retail platforms.
• Strong commercial acumen with the ability to translate data into actionable business strategies.
• Proficiency in platforms such as Recharge, Shopify, Amazon Seller Central, Google Analytics, and Excel.
• A deep understanding of online consumer behaviour and trends.
• Creative problem-solving skills with a proactive and a can-do attitude.
• Any experience in subscription management and any subscription management platforms would be a bonus but not a required skill.

• Work with a brand that makes a positive impact on the world.
• Professional development and career growth.
• Employee discounts on a range of fun and vibrant products.
• Options for hybrid working with potentially 1 day per week at home.
• Canteen with discounted and free food.
• Regular company events.
• Cycle to work scheme.
• Enhanced maternity leave.
• Free onsite parking.
• Plus more