ECommerce Manager
2 weeks ago
- Ecommerce Marketplaces such as Amazon, Ebay, TikTok Shop + Others
- Location: Tyne & Wear - Onsite full time hours
- Salary: £35-38k
- Manage daily operations of online marketplace channels, including Amazon, eBay, TikTok Shop, and others, ensuring product listings are optimised for visibility and conversion.
- Collaborate with external agencies and suppliers to achieve KPIs and drive sales growth across key third party marketplace platforms.
- Develop and implement strategies to enhance customer experience, increase market share and attract new subscribers.
- Monitor performance metrics, analyse trends, and adjust strategies to meet sales targets and KPIs.
- Maintain strong relationships with marketplace partners, staying updated on platform changes and utilising all tools effectively.
- Ensure marketplaces and subscription services feature up-to-date content and imagery, working with internal teams to maintain brand consistency.
- Implement retention strategies like personalised communications and loyalty rewards to reduce churn and enhance customer lifetime value.
- Innovate and improve subscription offerings by collaborating with the brand and product teams to introduce new features and added value.
- Ensure a seamless experience for subscribers across all touchpoints, from sign-up to renewal or cancellation, addressing any issues through feedback loops.
- Work with the email team to streamline the subscription management process, ensuring efficient onboarding, billing, and renewals.
- Conduct market research to stay ahead of industry trends and competitor offerings in both marketplace and subscription areas.
- Experience in eCommerce, with a strong background in managing online marketplaces such as Amazon, Ebay, TikTok Shop or any other online retail platforms.
- Strong commercial acumen with the ability to translate data into actionable business strategies.
- Proficiency in platforms such as Recharge, Shopify, Amazon Seller Central, Google Analytics, and Excel.
- A deep understanding of online consumer behaviour and trends.
- Creative problem-solving skills with a proactive and a can-do attitude.
- Any experience in subscription management and any subscription management platforms would be a bonus but not a required skill.
- Work with a brand that makes a positive impact on the world
- Professional development and career growth
- Employee discounts on a range of fun and vibrant products
- Options for hybrid working with potentially 1 day per week at home
- Canteen with discounted and free food
- Regular company events
- Cycle to work scheme
- Enhanced maternity leave
- Free onsite parking
- Plus more
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