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Customer Service Representative

2 months ago

Exmouth, Devon, United Kingdom Foodhub Full time
About the Role

We are seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and providing timely and effective solutions to client queries.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and other communication channels
  • Take ownership of client queries and resolve issues in a timely and professional manner
  • Develop and maintain a deep understanding of our products and services to provide accurate and informed responses
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Continuously improve customer experience by identifying areas for improvement and implementing changes
What We Offer
  • A competitive rate of pay
  • 25-26 contracted hours per week, with various shift patterns available
  • Fully remote work arrangement
  • Opportunities for professional growth and development
  • A dynamic and supportive team environment
Requirements
  • Minimum 5 years of contact centre experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Proficiency in using technology and software applications
Benefits
  • 33 days annual leave pro rata (including Bank and Public Holiday)
  • Option to buy an extra 5 days holiday per annum
  • Standard 3% employer pension contribution
  • Bupa Select Complete (Medical History Disregarded) for self and immediate family at a substantially discounted rate
  • Death in service - 4x salary from day 1
  • Gym contribution - £30 per month
  • Enhanced paternity leave of 2 weeks full pay
  • Full and Part-paid Accredited Training
  • Discount Hub - Apple products up to 15% off
  • Cycle to Work Salary Sacrifice Scheme
  • Tech Salary Sacrifice Scheme
  • Employee Assistance Programme accessible for all employees and their immediate families, including up to 6x face to face counselling sessions per year