Trade Counter Representative

2 weeks ago

Exmouth, Devon, United Kingdom Cooper Golding Limited Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Trade Counter team as a Trade Counter Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and contributing to the success of our business.

Key Responsibilities
  • Provide polite, efficient service and satisfaction to customers
  • Offer flexible service, both on-site and at customers' homes
  • Encourage and implement effective sales techniques like linked selling
  • Drive sales through quotation follow-ups, promotional selling, and telephone marketing
  • Ensure timely and efficient pricing of enquiries and quotations to maximize margins
  • Manage customer special terms and support external representatives
  • Encourage servicing of customer orders from branch stock
  • Ensure special orders are placed with preferred suppliers at the best price
  • Liaise with customers and suppliers to meet delivery requirements and inform of delays
  • Promptly handle customer special orders and manage returns efficiently
  • Monitor customer credit limits and payments, liaising with management as needed
  • Stay updated on product technology and regulations, identifying training needs
  • Be aware of competitor activities to identify threats and opportunities
  • Follow company procedures for handling payments and customer returns
  • Support colleagues in resolving customer complaints
  • Maintain clean and compliant sales and display areas
  • Address stock shortages and ensure prompt, polite telephone service
  • Ensure appropriate staffing and clear communication for role coverage
  • Foster a supportive and enjoyable work environment
Requirements
  • Experience in the kitchen/bathroom, plumbing and heating trade with an understanding of products, services, and market trends
  • Proven track record in sales, with a proactive approach to winning and growing new business
  • Strong background in customer relationship management, developing true partnership approaches, and providing excellent product advice
What We Offer
  • Salary of up to £30k DOE
  • Company Perks, a national scheme for retailer discounts
  • Length of service, Increased entitlement of 1 day after 10 years and a further day for every 5 years
  • Holiday entitlement, 30 days including Bank Holidays
  • Maternity/Paternity Pay, after qualifying period and terms
  • Life Assurance, x3 Annual Salary
  • Pension (Scottish Widows), 4% Company, after qualifying period
  • Staff Discount, after qualifying period
  • Training and career progression

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