Customer Service Director

2 weeks ago

Exmouth, Devon, United Kingdom Solus Accident Repair Centres Full time
Lead Our Customer Service Team

As a Customer Service Director at Solus Accident Repair Centres, you will be responsible for mentoring and leading a team focused on delivering exceptional customer experiences. You will promote our values, principles, and goals while identifying opportunities to enhance customer satisfaction and embed a culture of customer-centricity across our sites.

Key Responsibilities:
  • Coaching and developing team members to achieve service excellence
  • Financial acumen to drive business growth and profitability
  • Collaborating with cross-functional teams to improve customer experience

What We Offer:
  • Competitive bonus scheme
  • Group income protection with access to a GP and medical advice
  • Excellent benefits and rewards packages
  • Competitive employer-matched pension contributions
  • Discounts on Aviva products and services
  • Discounts and schemes for electric vehicle purchase

About Us:
Solus is one of the largest body repair groups in the country, wholly owned by Aviva, employing over 1000 expert people across 25 UK locations. We have repaired over 700,000 vehicles in the last 15 years and are known for our prestigious awards in customer service, apprenticeships, and IT systems fields. We have links with Thatcham to provide the best products and training in the UK. We are looking for individuals who can grow and support our business and expect to do the same for you. This is an excellent time to join a rapidly growing business and help shape its future.

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