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Operative Maintenance Specialist

1 month ago

Winchester, Hampshire, United Kingdom Mears Full time

About the Role

A General Operative will be responsible for supporting residents with planned repairs and maintenance across our portfolio of properties. This role involves working from job to job, on a planned route, to deliver high-standard repairs and refurbishment activities to Housing properties. The successful candidate will be part of a local team, undertaking General repairs and refurbishment activities, while delivering best-in-class customer service and satisfying all safety, quality, and cost control standards.

Key Responsibilities

  • Undertake certified core trade activities to complete repair/refurbishment works on time and to a high standard, in accordance with agreed standard operating procedures.
  • Take ownership of construction, fault-finding, and maintenance repairs, aiming for a first-time completion while remaining within budget and time parameters.
  • Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and internal/external stakeholders.
  • Process all activities electronically, utilizing a handheld device (PDA), including worksheets, timesheets, and photographic evidence of works.
  • Keep all supplied company assets in a good condition, in line with company policies, and report any damages to the Supervisor/Manager.
  • Utilize existing stock or collect materials as required to meet works order requirements, in accordance with standard operating procedures for purchasing and van stock control compliance.
  • Attend informal and formal meetings and training sessions as required.
  • Participate in call-out cover to ensure contract compliance and service user satisfaction for emergency repairs.

Role Criteria

  • Window and door fitting experience.
  • Carpentry experience.
  • Basic plumbing knowledge.
  • IT literacy.
  • Good customer service skills.
  • UK full driving license.

Mears is an equal opportunities employer and welcomes applications from all qualified candidates. All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.

Benefits

  • 25 days annual leave plus bank holidays.
  • Annual Mears Fun Day.
  • Volunteering leave.
  • Family-friendly policies.
  • Company van, fuel card, and uniform.