Digital Training Team Leader

4 weeks ago

London, Greater London, United Kingdom Burberry Full time
ROLE OVERVIEW

As a Digital Training Team Leader at Burberry, you will play a pivotal role in driving category performance and delivering exceptional customer experiences. Reporting to the Store Manager, you will be responsible for supervising the sales team and ensuring that every customer interaction is memorable and impactful.

KEY RESPONSIBILITIES

• Work closely with the Store Manager to drive sales for assigned categories, including partnering on sell-through and team training.
• Develop and retain talented employees by recognizing and rewarding performance through monthly development plans and annual performance reviews.
• Partner with Store Manager and Training to take ownership of Burberry Experience training within the store, using morning and weekly meetings to reinforce key elements through role-play and discussion.
• Resolve difficult customer issues and escalate to management when necessary.
• In the absence of store management, process post-void transactions, authorize promotional discounts, and employee sales.
• Drive the digital experience in-store and utilize digital resources to communicate when face-to-face is not possible.
• Possess a thorough understanding of company policies and procedures, consistently following and enforcing company guidelines on operations.
• Assist with the opening and closing of the store, including securing doors, windows, and merchandise, and successful alarming of the store and POS procedures.
• Ability to handle complex customer service issues, including dissatisfied customers, complaints, returns, repairs, and after-sales.
• Previous experience with Apple mobile devices and comfort with the use of digital tools.
• 1-2 years of previous supervisory or management experience in retail sales.
• Managing performance improvement and development of associates.

WHAT WE OFFER

As a Digital Training Team Leader at Burberry, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. We offer a comprehensive benefits package, including competitive salary, comprehensive health insurance, and opportunities for professional growth and development.

HOW TO APPLY

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

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