Digital Training Team Leader
4 weeks ago
Employer: M&S
Location: Central London Area
Salary: Competitive + Benefits
- Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures.
- Recruit and develop great talent and capability within the customer assistant team.
- Ensure the store trades safely and legally, protecting customers, colleagues, and the M&S brand.
- Support the delivery and embedding of the business transformation plan and change initiatives.
- Create a multiskilled team, coaching and training to fully utilise all tools available to serve and sell well.
- Use data and insight to improve customer in-store experience, improve operations, and drive performance.
- Regularly review individual performance through quality conversations, managing underperformance where required.
- Maintain a safe and legal store environment.
- Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
- Good level of digital capability and an understanding of all systems.
- Good knowledge of legal requirements across their area of accountability and the store.
- Embeds change for lasting commercial impact and results.
- Coaches colleagues to accelerate performance and personal growth.
- Recognises high performance and supports poor performers to improve.
- Helps teams understand information and business messages by actively seeking out opinions and asking questions.
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