Digital Training Team Leader

4 weeks ago


London, Greater London, United Kingdom ENGINEERINGUK Full time
Team Manager - Clothing & Home

Employer: M&S
Location: Central London Area
Salary: Competitive + Benefits

Key Responsibilities
  • Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures.
  • Recruit and develop great talent and capability within the customer assistant team.
  • Ensure the store trades safely and legally, protecting customers, colleagues, and the M&S brand.
  • Support the delivery and embedding of the business transformation plan and change initiatives.
  • Create a multiskilled team, coaching and training to fully utilise all tools available to serve and sell well.
  • Use data and insight to improve customer in-store experience, improve operations, and drive performance.
  • Regularly review individual performance through quality conversations, managing underperformance where required.
  • Maintain a safe and legal store environment.
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Good level of digital capability and an understanding of all systems.
  • Good knowledge of legal requirements across their area of accountability and the store.
Key Leadership Capabilities
  • Embeds change for lasting commercial impact and results.
  • Coaches colleagues to accelerate performance and personal growth.
  • Recognises high performance and supports poor performers to improve.
  • Helps teams understand information and business messages by actively seeking out opinions and asking questions.


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