Digital Training Team Leader

4 weeks ago

London, Greater London, United Kingdom Burberry Full time

Job Summary

We are seeking a highly skilled and experienced Senior Retail Sales Manager to join our team at Burberry. As a Senior Retail Sales Manager, you will be responsible for leading a high-performing sales team to deliver exceptional customer experiences and drive sales growth.

Key Responsibilities

  1. Lead a team of sales associates to improve overall selling skills and close sales to achieve sales goals and KPIs
  2. Work closely with the Store Manager to drive sales for assigned categories, including partnering on sell-through and team training
  3. Coach and provide feedback to the team to ensure all customers receive the full Burberry Experience in line with brand strategies
  4. Manage customer flow to ensure excellent service and no client is left unattended
  5. Drive partnership between sales associates, specialists, stock, and operations teams
  6. Coach "in the moment" and after every transaction and client interaction, reach out to associates to discuss successes and opportunities
  7. Work with the Store Manager to develop and retain talented employees through monthly development plans and annual performance reviews
  8. Lead the integration of new joiners to the business
  9. Lead by example by delivering the Burberry Experience to customers when necessary
  10. Partner with Store Manager and Training to take ownership of Burberry Experience training within the store
  11. Resolve difficult customer issues and escalate to management when necessary
  12. In absence of store management, responsible for processing post-void transactions, authorising promotional discounts, and employee sales
  13. Drive the digital experience in store and use digital resources to communicate when face-to-face is not possible
  14. Hold a good understanding of the business and effectively communicate needs and ideas to drive business growth
  15. Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
  16. Create and maintain an open, positive, and harmonious work environment
  17. Assist with the opening and closing of store, including securing doors, windows, and merchandise, and successful alarming of store and POS procedures
  18. Additional duties as required

Requirements

  1. Previous experience with Apple mobile devices and comfortable with the use of digital tools
  2. 1-2 years previous supervisory or management experience in retail sales

What We Offer

Burberry is an Equal Opportunities Employer and offers a competitive salary and benefits package.

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