Operations Supervisor

Job Title: Operations Supervisor

Akon Security is seeking an experienced Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for ensuring the smooth operation of our security services, managing a team of security personnel, and maintaining excellent relationships with our clients.

Key Responsibilities:

• Plan and direct the local operations of the Akon personnel to ensure compliance with standards and operating procedures.
• Correct areas of employee underperformance by reviewing and implementing new processes and procedures where appropriate.
• Effectively set out goals and objectives for your security teams, including those for supervisory roles that may fall under your reporting line and structure.
• Be responsive to the client's needs and work in partnership with the client and other suppliers to support the delivery of the services.
• Attend regular monthly meetings with the clients to review service delivery, keeping meeting records for audit purposes.
• Undertake site visits and building walks to monitor, support and direct security employees. Keep local records of your visits, findings, and corrective actions for audit purposes.
• Be responsible for ensuring that procedures and briefings for the security staff remain current and up to date.
• Resolve all operational problems within your operational area and prepare responses within established timeframes to all service complaints.
• Build excellent, robust, and beneficial relationships with clients, suppliers, and internal support services.
• Provide monthly data for measuring the performance of the contract (KPIs) and compliance with operating procedures.
• Manage your area of responsibility, including providing support, absence management, recruitment, and rewarding employees as appropriate and conducting any employee disciplines or grievances in compliance with company procedures and your delegated HR authority level, and then submitting a written report of any communication to be stored on SharePoint.
• Be responsible for managing and furthering your knowledge and understanding of the overall running and implementation of any operating systems and/or software programs used by the company and all Akon Staff.
• Be responsible for the management of shift patterns, the authorising and planning of staff leave and management of sickness absence.
• Comply with all company policies and procedures relating to the role including laws and regulatory influences.
• Attend local reviews and complete monthly variance reports on the performance of the contract and implement corrective actions to address adverse performance.
• Ensure that audits are documented, and reports are provided for the Director of Operations. Ensure that all corrective actions are completed and recorded.
• Undertake and implement one-to-one RPD assessments, and care visits for all staff, identifying and responding to employee/subcontractor training needs.
• Be proactive and make suggestions for continuous improvement.
• Cascade information to all members of staff, ensuring that you maintain good communications throughout the Akon management team and all Akon staff.
• Adhere to Health and Safety ensuring that risk assessments are kept up to date and held locally for all security staff to refer to and at Head Office for reference.
• Ensure that the Company's Equal Opportunity and Diversity policies are always implemented.
• Undertake any other duties consistent with the nature and grade of the post as necessary or as requested.
• Maintain operational systems to meet the requirements of the company quality system and Industry Standards.
• Ensure operating systems meet the client's standards.
• Manage and maintain a working relationship with senior clients.

Health, Safety & Wellbeing Considerations:

This role involves undertaking duties which include the Health, Safety and wellbeing issues outlined below. Please be aware of these when considering your suitability for the role.

• Regular use of Screen Display Equipment.
• Prolonged physical and possible manual work.
• Shift work (which may at times include day work) 365 days a year.
• Conflict resolution.

Internal & External Relationships:

Communication will occur on a regular basis at all levels within the organisation, including security colleagues, clients, and visitors (both UK and International) as required. This is very reactive and dependent on demand and incident type, as well as during general patrols whilst engaging with the clients to provide a visible and reassuring presence.

Kent Police, Fire Brigade and Ambulance representatives, contractors on site, service providers, students, and parents of students (both UK and International), and the general public.

Person Specification – Ideal Candidates:

The person specification details the necessary skills, qualifications, experience, or other attributes needed to conduct the job. Applications are assessed against each of the criteria either at the application or interview stage. Applications will be deemed unsuccessful if an essential criterion is not met. This may also help you self-select if you are suitable for the role.

• 1 year experience of frontline Door Supervision or Security Guarding is essential, a CCTV Licence would be beneficial.
• A two-year Full Clean UK Driving licence is required.
• Right to work unrestricted in the UK/EU.
• 5-year checkable work history or evidence to support any period of unemployment, self-employment or time spent in full-time education during that period.
• Health and safety awareness and knowledge.
• Excellent organisational and time management skills.
• Confident and professional working approach and appearance.
• A role model, always behaving in line with our company values.
• Confident, well presented with good attention to detail and accuracy.
• Strong customer service, client-focused attitude with the ability to build good working relationships.
• Exceptional verbal and written communication skills.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a 'can do' approach.
• Flexible and adaptable.
• Experience with multiple office technology and software applications including Microsoft Office.
• Able to work on own initiative and influence senior internal and external contacts.
• Able to work in a demanding and busy environment.
• Evidence of managing frequently changing diaries demonstrating flexibility and adaptability.

What Akon can offer you:

• Salary of £28,496 per annum.
• 28 days paid holiday including public holiday + 2 paid customary days.
• Options pension scheme with excellent employer contribution.
• Medical plan for the member of staff (after successful completion of the Probation Period).
• A range of valuable medical and discount schemes through HIVE360.
• Free uniform and PPE/ equipment required to carry out this role will be provided.
• Free Continued Professional Development by way of courses needed or required for the role.
• S.I.A Frontline licence fee covered by Akon.
• Free on-site parking at Security House, during your shift.
• Support Network.

Job Types: Full-time, Permanent

Pay: £28,496.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking
• Store discount

Schedule:

• 12 hour shift
• Night shift

Experience:

• Supervising experience: 1 year (preferred)
• Customer service: 1 year (preferred)
• Management: 1 year (preferred)
• Security: 1 year (required)

Licence/Certification:

• Driving Licence (required)
• SIA BADGE (required)

Work Location: In person

Application deadline: 28/06/2024
Reference ID: NT Ops Supervisor 2024

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