Support Operations Coordinator
1 day ago
Job Summary:
We are seeking a highly organized and detail-oriented Support Operations Coordinator to join our team at Juice Recruitment Ltd. As a Support Operations Coordinator, you will play a critical role in supporting the management and processing of business solutions, working closely with a senior manager to ensure the smooth operation of the business.
Key Responsibilities:
- Oversee the running of the business solutions service desk, ensuring timely and effective resolution of customer inquiries.
- Support the management and processing of the renewals' platform, including administrative tasks and data entry.
- Assist with the administration and monthly invoicing of renewal contracts, ensuring accuracy and attention to detail.
- Produce bespoke invoices through templates for specific customers, maintaining a high level of professionalism and quality.
- Take calls from customers, respond to emails, and deal with customer queries in a timely and courteous manner.
- Support the Marketing department with internal and external documents, ensuring consistency and accuracy.
- Work collaboratively with Finance and Business Solutions teams to achieve business objectives.
- Manage contracts and renewals enquiries, providing excellent customer service and support.
- Share updates with the team on a weekly basis, ensuring everyone is informed and aligned.
- Collate solutions deals to be shared with the team, maintaining a high level of organization and attention to detail.
- Plan team socials, fostering a positive and inclusive team culture.
Requirements:
- Superb interpersonal skills and a natural ability to build relationships within a commercial setting.
- A proactive approach, with a strong focus on problem-solving and resolution.
- A deep level of administrative skills, including working to process, procedure, and deadlines.
- Some exposure to invoicing and financial reporting through Excel or bespoke production.
What We Offer:
- Hybrid working once trained, offering a great work-life balance.
- A supportive and collaborative culture, including a detailed induction, social events, and regular appraisals.
- Very modern technology, ensuring you have the tools you need to succeed.
- Subsidized health and medical benefits, prioritizing your well-being.
- A contemporary working environment and on-site parking, making it easy to get to work.
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