Customer Service Representative

3 weeks ago


Manchester, United Kingdom Marriott Manchester Victoria and Albert Hotel Full time

About Our Hotel

Marriott International, the world's leading hospitality brand, operates over 8,100 properties across 133 countries. With 30 top hotel brands, we offer unmatched opportunities for growth and development.

The Manchester Marriott Victoria & Albert Hotel is a stunning Grade II listed building in the heart of Spinningfields District, featuring 148 stylish rooms and suites with modern amenities. Our casual dining destination, Chop & Plant, serves a blend of Chop House classics and plant-based dishes using local produce and sustainable practices.

We prioritize making you feel welcome, just like our guests. You'll make an impact in your role, be appreciated, and valued.

What We Offer

  • Meals and refreshments on duty
  • Uniforms
  • Complimentary car parking
  • Bike to work scheme
  • Performance-based incentives
  • Learning and development opportunities
  • Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
  • Recognition programmes

Your Responsibilities

  1. Meet and greet all guests as their first interaction with the hotel
  2. Check guests in and out according to company standards and procedures
  3. Verify guests' Marriott Bonvoy number and ensure correct recording on their reservation. Invite non-members to enroll and explain benefits
  4. Complete shift checklists and tasks correctly
  5. Deal with guest queries and complaints, escalating when necessary
  6. Direct telephone calls/enquiries to relevant departments
  7. Communicate with other departments to provide excellent service for guests
  8. Exceed guest expectations and drive loyalty memberships

Our Ideal Candidate

We seek a warm and genuine individual who prioritizes people. You should have a team-first attitude, strong interpersonal and customer service skills, and experience with IT applications. If you thrive in fast-paced environments and want to grow within the company, we encourage you to apply.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture. We prohibit discrimination based on protected characteristics, such as disability and veteran status, or any other basis covered under applicable law.



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