Client Care Specialist

3 weeks ago


Exeter, Devon, United Kingdom Vets For Pets Full time

About the Role:

We are seeking a dedicated and compassionate Client Care Advisor to join our team at Vets For Pets. As a key member of our practice, you will play a vital role in providing exceptional service to our clients and their pets.

Your Key Responsibilities:

  • Provide a warm and welcoming experience for clients and their pets upon arrival.
  • Offer guidance and support to clients, ensuring they feel informed and confident in their pet's care.
  • Manage payments and future bookings with confidence and efficiency.
  • Coordinate the smooth running of day-to-day routines using our online booking system.

The Ideal Candidate:

  • Is a friendly and approachable individual who can build strong relationships with clients and their pets.
  • Is able to provide guidance by staying up-to-date with practice services and additional services available.
  • Remains calm and attentive, focusing on the client's needs at all times.
  • Brings enthusiasm and drive to the role, with a passion for delivering exceptional service and a love of animals.

What We Offer:

  • A competitive salary and benefits package.
  • 20% discount at the Vet Group, Pets at Home, and the Groom Room.
  • Access to discounts and cashbacks.
  • In-house career development opportunities.
  • Pension and holiday allowance.

Our Values:

We value and respect difference in all its forms and aim to reflect the diversity of the communities we operate in. We encourage our people to be themselves and make a unique contribution through their values and behaviours.



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