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Front of House Team Member

2 months ago


Penrith, Cumbria, United Kingdom Cumbria and Lancashire Full time
About The Ullswater Inn

The Ullswater Inn is a stunning pub located in the heart of the Lake District, offering breathtaking views of Helvellyn. We pride ourselves on delivering exceptional hospitality, creating an inviting atmosphere that makes every guest feel at home.

Job Title: Front of House Team Member

We are seeking a charismatic and enthusiastic Front of House Team Member to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring every guest has a memorable experience.

Key Responsibilities:
  • Meet and greet customers, providing a warm and welcoming atmosphere
  • Take food and drink orders, ensuring accuracy and efficiency
  • Provide exceptional bar service, ensuring every guest feels valued
  • Work collaboratively with the kitchen team to deliver great food and exceptional service
  • Deliver bills and take payment efficiently, ensuring a seamless experience
  • Support and proactively work with your team to deliver exceptional customer service
  • Adhere to standards to ensure a safe and enjoyable experience for all guests
What We Offer:
  • Extra paid holiday in the month of your birthday
  • 50% off food in any of our Inns
  • £1 bed and breakfast in any of our Inns during January, February, or March
  • 1/3 off room bookings all year round
  • Friends & family pass - 15% off bed and breakfast rate
  • £50 on the day bookings for bed and breakfast at any of our Inns
  • Employee Assistance Programme – 24/7 confidential support
  • Tronc (tips)
  • Working for Best Pub Employer at the Publican Awards
  • Paid breaks in our Inns
  • Work for an Employer that gives back to their local community via our Give INN Back scheme
  • Mental Health awareness within the workplace - Training provided for all managers

We offer staff accommodation available for over 18s.