Service Design Strategist
3 days ago
About the Role:
We are seeking a skilled Service Design Strategist to join our team at AMS CWS. As a Service Design Strategist, you will play a crucial role in shaping the user experience of our clients by designing and implementing effective service maps and blueprints. You will work closely with senior stakeholders to understand business needs and develop solutions that meet those needs.
About the Client:
Our client is a major UK retail bank that provides everyday banking services to over 17 million retail customers. They are undergoing a transformation of their application user journeys as part of their investment in Microsoft Dynamics 365. The client is looking for a Service Design Strategist who can help them design and implement efficient workflows within constrained systems. You will work closely with the client's team to understand their current processes and develop new ones that meet their needs.
Your Key Responsibilities:
- Design and implement effective service maps and blueprints that align with Dynamics 365 capabilities.
- Work closely with senior stakeholders to understand business needs and develop solutions that meet those needs.
- Map and enhance as-is processes and create to-be processes that deliver value for both colleagues and customers.
- Create user-friendly, low-fidelity UX/UI designs that enable seamless implementation by Business Analysts and technical consultants.
About You:
To be successful in this role, you will need to have proven experience as a Service Designer with a strong focus on end-to-end journey mapping, service blueprint creation, and systems thinking. You will also need to have excellent soft skills to engage, communicate, and collaborate effectively with senior stakeholders. A familiarity with Dynamics 365 or similar systems is advantageous but not essential. We estimate the salary for this position to be around £80,000 per annum, depending on your experience.
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