Friendly Hotel Receptionist

1 day ago


Cardiff, Cardiff, United Kingdom Accor Hotels Full time

Job Title: Friendly Hotel Receptionist

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About Us: The Hoxton Shepherd's Bush is a vibrant and dynamic hotel located in the heart of Shepherd's Bush, West London. Our hotel features 237 playfully designed bedrooms, an all-day restaurant, and a large open lobby.

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Salary: £20,000 - £25,000 per annum, depending on experience

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Job Description:

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  • We are looking for a friendly and approachable Hotel Receptionist to join our team at The Hoxton Shepherd's Bush. You will be responsible for maintaining a professional and courteous demeanor at all times, ensuring that all guest interactions are pleasant and efficient.">
  • You will verify the accuracy of guest billing and financial transactions, as well as manage the Reception float. Ensure data accuracy in all systems and provide daily reports for relevant departments, adhering to standard operating procedures.">
  • As a key member of our team, you will promote a clean, tidy, and welcoming atmosphere in public areas and the back of house. Respond promptly and professionally to all telephone calls and quote accurate rates to guests based on our selling strategy and website.">
  • You will complete night reception tasks with precision and attention to detail, following established procedures. Maintain a calm and composed attitude, even in challenging situations, and ensure that all guest interactions are pleasant and efficient.">
  • Promote a positive and friendly image of our hotel, both internally and externally. Foster strong relationships with colleagues and provide excellent support and guidance when needed.">
  • Take ownership of your work and strive for excellence in everything you do. Identify areas for improvement and implement changes to enhance our services and processes.">
  • Be proactive and adaptable, responding to changing circumstances and priorities as needed. Collaborate with other teams to achieve common goals and objectives.">
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Benefits: Competitive salary, 28 days holiday (including bank holidays), pension, eligibility to participate in our discretionary bonus scheme, life insurance, health cash plan, confidential hotline, network of mental health first aiders, free night stay, meal for two, catering during shifts, excellent discounts across Ennismore brands.

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About This Role: We are seeking a warm and welcoming Hotel Receptionist to join our team at The Hoxton Shepherd's Bush. As the first point of contact for our guests, we require someone who is confident in providing exceptional customer service and has a calm and composed attitude, even in challenging situations.

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Your Skills and Qualifications: Previous experience in customer-facing roles, excellent communication skills, ability to work accurately and efficiently under pressure, high level of integrity and discretion.

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What We Offer: Ongoing training and skill development opportunities, family leave enhancements, annual diversity and inclusion calendar of events.



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