Welsh Hospitality Experience Manager

5 days ago


Cardiff, Cardiff, United Kingdom RBH Full time
About the Role
We are seeking an experienced and skilled Reception Supervisor to join our team at Hotel Indigo Cardiff. As a key member of the front-of-house team, you will be responsible for ensuring every guest has an unforgettable experience within our hotel.

Key responsibilities include greeting and checking in/out guests with a welcoming and friendly approach, maintaining clear and accurate records of guest room bookings, and answering questions about hotel facilities, local transport, and places of interest.

You will work closely with the Reception Manager and other departments to address any complaints made by guests and ensure seamless operations throughout the hotel.

As a Reception Supervisor, you will have access to exclusive benefits, including discounted hotel room rates, food and drink discounts, extra holiday days, and a pension scheme.

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