International Operations Coordinator

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Indie campers Full time

About Indie Campers

We are a leading campervan marketplace, dedicated to making road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.

With over one million nights rented through our platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.

Our team is growing, and we are looking for a motivated individual to join us as an International Operations Intern. As a representative of our brand, you will provide world-class customer service to our guests, ensuring a seamless experience from start to finish.

Key Responsibilities

  • Front-office activities:
    • Customer service and sales: Handle check-ins and check-outs, register guests, process payments, explain campervan functionalities, and upsell road trip extras.
  • Back-office activities:
    • Operations handling: Align reservations with available campervans, verify and prepare campervans and road trip extras.
    • Quality control: Maintain campervans in top condition, identify and address maintenance or repair needs.
    • Support activities: Assist the team in monitoring stock, coordinating the fleet, and troubleshooting operational issues.

Requirements

  • You are a student or recent graduate in Hospitality, Tourism, International Studies, Business Administration, or a related field.
  • You are fluent in English, have a work permit, and a valid driver's license.
  • You enjoy international environments and meeting new cultures.
  • You possess excellent customer service skills and a problem-solving mindset.
  • You are eager to develop your skills and knowledge in a dynamic and fast-paced environment.

What We Offer

  • A compensated internship with opportunities for growth and development.
  • Online and on-the-job training to enhance your skills in guest relations, customer service, problem-solving, and more.
  • International opportunities and the possibility of integration into Indie Campers after the internship.

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