Business Administrator
1 day ago
At Hayley Group Limited, we are seeking an ambitious Business Administrator to join our experienced Rail Team based at our Oldbury branch. This is a full-time, permanent position that offers a competitive salary.
About the Role:We are looking for enthusiastic individuals eager to embark on a comprehensive apprenticeship program covering diverse functions within the Maintenance, Repair, and Operations (MRO) sector. The successful candidate will work 40 hours per week, Monday to Friday.
Responsibilities:- Sales Exposure Focus:
- Assist in sales operations via telephone and email, understanding client needs, and supporting sales representatives.
- Perform general office tasks as required.
- Customer Service Focus:
- Engage with customers to understand their requirements and provide exceptional service by telephone and email communication.
- Handle enquiries, complaints, and support services to ensure customer satisfaction.
- Liaise with on-site envoys and key account managers to satisfy Vendor Managed Inventory requirements.
- Manage B2B web orders.
- Supply Chain & Procurement Focus:
- Gain insight into inventory management, procurement processes, and vendor relations.
- Assist in analyzing supply chain data to optimize efficiency and cost-effectiveness.
- Learn about inventory tracking, shipment planning, and logistical problem-solving.
- Finance / Credit Control:
- Manage and resolve accounts receivable queries and discrepancies, while liaising with external accounts payable for resolution.
- Learn how to generate monthly/periodic billing for key customers, including consolidated invoicing and CPAF invoicing.
- Business Intelligence:
- Analyze profit and loss for the department, along with accompanying reporting data, including KPIs.
- Produce business reports and create customer presentations for performance reviews and contract renewals.
- Commit to completing the apprenticeship program.
- 23 days annual leave, plus public and bank holidays, increasing with length of service.
- Training provided through the Hayley Academy.
- Company pension eligibility.
- Invitation to healthcare scheme.
- Wellness programs.
- Uniform and PPE provided.
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