Business Administrator

1 day ago


Halesowen, Dudley, United Kingdom Swindale Parks (Sales & Marketing) Recruitment Full time

At Hayley Group Limited, we are seeking an ambitious Business Administrator to join our experienced Rail Team based at our Oldbury branch. This is a full-time, permanent position that offers a competitive salary.

About the Role:

We are looking for enthusiastic individuals eager to embark on a comprehensive apprenticeship program covering diverse functions within the Maintenance, Repair, and Operations (MRO) sector. The successful candidate will work 40 hours per week, Monday to Friday.

Responsibilities:
  1. Sales Exposure Focus:
    • Assist in sales operations via telephone and email, understanding client needs, and supporting sales representatives.
    • Perform general office tasks as required.
  2. Customer Service Focus:
    • Engage with customers to understand their requirements and provide exceptional service by telephone and email communication.
    • Handle enquiries, complaints, and support services to ensure customer satisfaction.
    • Liaise with on-site envoys and key account managers to satisfy Vendor Managed Inventory requirements.
    • Manage B2B web orders.
  3. Supply Chain & Procurement Focus:
    • Gain insight into inventory management, procurement processes, and vendor relations.
    • Assist in analyzing supply chain data to optimize efficiency and cost-effectiveness.
    • Learn about inventory tracking, shipment planning, and logistical problem-solving.
  4. Finance / Credit Control:
    • Manage and resolve accounts receivable queries and discrepancies, while liaising with external accounts payable for resolution.
    • Learn how to generate monthly/periodic billing for key customers, including consolidated invoicing and CPAF invoicing.
  5. Business Intelligence:
    • Analyze profit and loss for the department, along with accompanying reporting data, including KPIs.
    • Produce business reports and create customer presentations for performance reviews and contract renewals.
    • Commit to completing the apprenticeship program.
    Benefits:
  • 23 days annual leave, plus public and bank holidays, increasing with length of service.
  • Training provided through the Hayley Academy.
  • Company pension eligibility.
  • Invitation to healthcare scheme.
  • Wellness programs.
  • Uniform and PPE provided.


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