Technical Support Specialist

4 weeks ago

Llanelli, Carmarthenshire, United Kingdom Davies Full time
About Davies

Davies is a community of outstanding people who share a passion for delivering exceptional service. We welcome diverse perspectives, support each other's ambitions, and grow together in a fast-changing business environment.

Our Vision

We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

Why Work for Davies

We are committed to being a diverse and inclusive workplace. We welcome candidates of all backgrounds and offer a range of benefits, including a reward platform, 25 days' holiday, and enhanced maternity and paternity leave policies.

The Role

Our Tech Support Engineers support a variety of clients with bespoke.Net Applications, delivering excellent customer service and resolving issues in a timely manner. This role requires excellent communication skills, a customer-centric approach, and the ability to take ownership of the end-to-end issue resolution process.

Key Responsibilities
  • Take ownership of technical support items, working to resolve these for the client in accordance with agreed SLAs and following a quality-oriented approach.
  • Perform deployments to release software fixes to various environments.
  • Participate in weekly and/or daily stands-ups to confirm priority tasks for the day and deliver any updates on work being carried out.
  • Collaborate and communicate effectively with other team members and to technical and non-technical audiences.
  • Manage tasks effectively and accurately track and report on the status of your work, raising any issues you encounter.
  • Continual review and enhancement of the Davies support processes and procedures with a focus on quality.
  • Support and contribute to a positive team working culture, fostering collaboration and productivity.
  • Undertake necessary administrative tasks as part of day-to-day activities to ensure smooth services operations.
Key Skills and Experience Required
  • Able to own and manage specific pieces of client support and change through to resolution/delivery.
  • Organised, able to manage time effectively, prioritise tasks, and demonstrate initiative.
  • Proactive, autonomous.
  • Excellent customer service skills.
  • Ability to identify commercial growth opportunities where applicable.
  • Applied knowledge of.NET Framework (C# and Visual Basic), ASP.NET Web Forms, MVC, and Web API, Microsoft SQL Server/T-SQL, Windows Server/IIS, GIT, Azure DevOps Pipelines (desirable), PowerShell (desirable), and HTML, JavaScript, and CSS (desirable).
  • A willingness to travel to different Davies UK sites or client sites as required.

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