Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Analyst to join our team at Davies. As a Technical Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and other communication channels.
- Identify and resolve technical issues in a quality-oriented approach, adhering to agreed Service Level Agreements (SLAs).
- Collaborate with cross-functional teams to ensure seamless delivery of technical support services.
- Participate in weekly and daily stand-ups to discuss priority tasks and provide updates on work progress.
- Continuously review and enhance technical support processes and procedures to ensure quality and efficiency.
Requirements:
- Strong technical skills in.NET Framework, ASP.NET, Microsoft SQL Server, and Windows Server.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proactive and autonomous with a willingness to learn and adapt.
What We Offer:
- A dynamic and supportive team environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application. We look forward to hearing from you
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