Technical Support Specialist

2 weeks ago


Llanelli, Carmarthenshire, United Kingdom Davies Full time
About the Role

We are seeking a highly skilled Technical Support Analyst to join our team at Davies. As a Technical Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and other communication channels.
  • Identify and resolve technical issues in a quality-oriented approach, adhering to agreed Service Level Agreements (SLAs).
  • Collaborate with cross-functional teams to ensure seamless delivery of technical support services.
  • Participate in weekly and daily stand-ups to discuss priority tasks and provide updates on work progress.
  • Continuously review and enhance technical support processes and procedures to ensure quality and efficiency.

Requirements:

  • Strong technical skills in.NET Framework, ASP.NET, Microsoft SQL Server, and Windows Server.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proactive and autonomous with a willingness to learn and adapt.

What We Offer:

  • A dynamic and supportive team environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application. We look forward to hearing from you



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