Technical Support Specialist

4 weeks ago


Llanelli, Carmarthenshire, United Kingdom Davies Full time
About the Role

We are seeking a highly skilled Technical Support Analyst to join our team at Davies. As a Technical Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone, email, and other communication channels.
  • Identify and resolve technical issues related to our bespoke.Net Applications.
  • Collaborate with cross-functional teams to ensure seamless delivery of technical support services.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in continuous improvement initiatives to enhance technical support processes and procedures.
Requirements
  • Strong technical skills in.NET Framework, ASP.NET, Microsoft SQL Server, and Windows Server.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proven experience in technical support or a related field.
What We Offer

At Davies, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

We are committed to diversity and inclusion and welcome applications from candidates with diverse backgrounds and experiences.



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