Riverside Technical Support Specialist

4 weeks ago

Liverpool, Liverpool, United Kingdom Riverside Full time

Company Overview

At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers.

For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

Our portfolio of over 75,000 affordable residential and retirement homes across the UK is a testament to our commitment to providing high-quality, affordable housing to those who need it most.

Job Summary

We're seeking a highly skilled and experienced Technical Coordinator to join our team. As a Technical Coordinator, you will play a critical role in supporting the delivery of our complex repair projects, ensuring that all tasks are completed to the highest standard and within agreed timelines.

Responsibilities

As a Technical Coordinator, you will be responsible for:

  • Maintaining all appropriate records and reports, including payments, post-inspection of works, and collating information for databases with stock records, disrepair logs, stock condition records, and asbestos

  • Processing letters of claim promptly upon receipt and playing a supportive role in case management, including system updates, accurate collation of files, and claim documentation on behalf of Asset and Legal teams

  • Liaising and assisting contractors with the scheduling of works, tracking, and monitoring through to completion to the right standards

  • Supporting the Case Management Officer in identifying issues requiring management input and escalating when needed

  • Supporting the Case Management Officer in processing payments associated with formal claims settled within agreed timelines and updating records accordingly

  • Supporting the Case Management Officers in the production of management data on the status of caseload, detailing trends, and geographical concerns that feed into the management of assets

  • Ensuring collaboration with all internal and external teams to deliver the disrepair and complex repairs process, including liaison with customers, contractors, and any regulatory authorities as relevant within set timescales

  • Acting as a key liaison point for customers during major works, including the co-ordination of decants where appropriate

  • Ensuring solicitor and customer letters are concise and comprehensive in line with quality standards

  • Maintaining and improving knowledge and skills to best carry out the role and represent the best interests of the customer and TRG

  • Assisting with day-to-day enquiries from other members of the Asset function where required and undertaking any other duties commensurate with role to support the team as a whole

  • Contributing to the continuous improvement of processes and procedures

Requirements

To be successful in this role, you will need:

  • Experience of scheduling / diary management ideally within a repairs environment

  • Proven track record of providing administrative services, including accurate record keeping

  • Experience of maintaining databases and proficiency with Microsoft Excel, Word, and PowerPoint

  • Ability to show initiative and propose solutions to issues identified

  • Ability to handle conflict and deal with difficult situations

  • Methodical approach and results-focused with the ability to take ownership of tasks

  • Excellent team player who can work flexibly to meet business requirements

  • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines, and manage conflicting priorities

  • Customer-focused with strong written and verbal communication skills, with the ability to work at all levels within the business

Benefits

We offer a competitive salary of £25,000 per annum, 28 days' holiday plus bank holidays, flexible working options, and a wide range of benefits.

Location

This role is based in Liverpool / Hybrid, with regular travel to other locations within the UK.

Diversity and Inclusion

At Riverside, we value diversity in all its forms and foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

How to Apply

To apply for this role, please submit your CV and covering letter. We encourage you to apply even if you don't meet all the essential criteria on the job description.

Application Deadline

Applications may close before the deadline, so please apply early to avoid disappointment.

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