Reception Team Member
16 hours ago
We are seeking an experienced Reception Team Member to join our team at Holiday Inn Bristol Airport. As a key member of our front desk team, you will be responsible for delivering outstanding customer service and ensuring that our guests have a great stay.
About the RoleIn this role, you will be working closely with colleagues to maintain high levels of service delivery and utilizing front office systems to manage operations efficiently. You will also be responsible for pre-arrival planning and check-in/check-out, requiring attention to detail and excellent communication skills.
Key Responsibilities:- Deliver outstanding customer service to ensure guest satisfaction.
- Utilize front office systems efficiently to manage operations.
- Collaborate with colleagues to maintain high levels of service delivery.
- Flexible scheduling, including evenings, weekends, and bank holidays, is required.
We genuinely care about people and show this through living out our promise of True Hospitality each day. It's what connects every Team Member throughout our brand of hotels.
Our benefits package includes:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide, with 50% off Food and Beverage Services.
- Employee Assistance and Welfare Program.
- Health Plan.
- Life Insurance.
- Cashback and discounts on leading high street retailers.
- Complimentary Meals on duty.
- Potential Share of Service Charge.
- Excellent Training & Development.
To succeed in this role, you should possess:
- A caring attitude and willingness to make a positive difference for our guests.
- The knowledge and skills to perform your role confidently and support our guests during their stay.
- Excellent listening skills to focus on what our guests are saying.
- Confident use of computer software.
- A willingness to work a flexible schedule.
£22,000 - £25,000 per annum (dependent on experience).
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