UK Helpdesk Operations Director

6 hours ago


Hyde, United Kingdom Perpetual Engineering Full time
Job Description:
We are seeking a highly motivated and experienced UK Helpdesk Operations Director to join our team at Perpetual Engineering. As a key member of our leadership team, you will be responsible for leading our UK-wide Service Helpdesk operations and developing strategies to improve customer satisfaction.

Key Responsibilities:
  • Lead and manage the UK-wide Service Helpdesk operations
  • Develop and implement strategies to improve customer satisfaction
  • Collaborate with cross-functional teams to resolve customer issues

Requirements:
  • Proven experience in customer support or helpdesk management
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions

Salary: Up to £35,000 + package
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