Financial Assistance Officer

4 weeks ago


Bodmin, Cornwall, United Kingdom DK Recruitment Full time

Job Purpose: As a Financial Assistance Officer, you will play a key role in supporting tenants with their rent payments and welfare benefits, ensuring they have the guidance and assistance needed to manage their finances.

Key Responsibilities:

  • Proactively chase rent arrears via phone, email, and face-to-face meetings, aiming to minimise outstanding balances
  • Provide tenants with advice on housing benefits, Universal Credit, and other welfare support, ensuring they understand their entitlements and can access necessary financial assistance
  • Assist tenants with queries regarding rent payments, benefit applications, and budgeting, providing practical support where needed
  • Accurately complete all requisite paperwork related to arrears and benefits, maintaining up-to-date records on tenant accounts and communications
  • Support the housing management team with other tasks as required to ensure smooth operations

Essential Skills & Experience: Proven experience in a similar role, excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a strong understanding of housing benefits and welfare support.



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