Technical Sales Support Specialist

4 weeks ago


Redhill, Surrey, United Kingdom Engineering Recruitment PDQ Full time

We are seeking an experienced and diligent individual to join our team at Engineering Recruitment PDQ as a Technical Sales Support Specialist. The successful candidate will have a good track record of working in the scientific or engineering industries and be flexible and self-motivated.

Key Responsibilities:
  • Screening and logging customer enquiries, including phone calls and emails
  • Answering after-sales support cases, or escalating to the correct member of staff
  • Keeping track of the progress and communicating internally and with customers
  • Liaising with other departments on administrative matters of mutual importance
  • Generating repair/service quotations
  • Ensuring service orders are checked and released by the Sales Team / Production within agreed timeframe
  • Monitoring repair turn around and keeping customers updated
  • Coordinating various exhibitions and marketing events
  • Providing administrative support to the Sales Team when required

The ideal candidate will have experience in after-sales support for technical or scientific products, proficiency with CRM software and Microsoft Office, knowledge of administration recordkeeping practices, outstanding organisational and multitasking skills, and excellent written and verbal communication skills.



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