Technical Sales Support Coordinator

1 month ago


Redhill, Surrey, United Kingdom Owen Daniels Consultancy Full time

Are you looking for a challenging role in sales administration? We have an exciting opportunity for a Technical Sales Support Coordinator to join our team at Owen Daniels Consultancy.

Key Responsibilities
  1. Screen and log customer enquiries, including phone calls and emails, to ensure timely and effective support.
  2. Provide after-sales support, escalating cases to the correct team member as needed.
  3. Monitor progress and communicate with customers and internal teams to ensure seamless coordination.
  4. Liaise with other departments on administrative matters of mutual importance.
  5. Generate repair/service quotations and ensure service orders are checked and released by the Sales Team/Production within agreed timeframes.
  6. Monitor repair turnaround and keep customers updated on the status of their requests.
  7. Coordinate various exhibitions and marketing events to promote our products and services.
  8. Provide administrative support to the Sales Team as required.
Essential Experience/Skills/Qualifications
  1. Experience in a sales administration role, preferably in manufacturing or engineering.
  2. Proficiency in CRM software and Microsoft Office.
  3. Knowledge of administration recordkeeping practices.
  4. Strong organisational skills and ability to work to deadlines.
Company Benefits
  1. Bupa membership after probation.
  2. 4% pension contributions - salary sacrifice scheme available.
  3. Flexible working and maintenance days.
  4. Enhanced paternity pay and enhanced maternity pay.
  5. Bonus scheme.
  6. 25 days holiday increasing to a maximum of 28 days plus 8 bank holidays.
  7. Free parking on site.

If you're a motivated and organised individual with a passion for sales administration, we'd love to hear from you.



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