Technical Sales Support Coordinator
2 weeks ago
Are you looking for a challenging role in sales administration? We have an exciting opportunity for a Technical Sales Support Coordinator to join our team at Owen Daniels Consultancy.
Key Responsibilities- Screen and log customer enquiries, including phone calls and emails, to ensure timely and effective support.
- Provide after-sales support, escalating cases to the correct team member as needed.
- Monitor progress and communicate with customers and internal teams to ensure seamless coordination.
- Liaise with other departments on administrative matters of mutual importance.
- Generate repair/service quotations and ensure service orders are checked and released by the Sales Team/Production within agreed timeframes.
- Monitor repair turnaround and keep customers updated on the status of their requests.
- Coordinate various exhibitions and marketing events to promote our products and services.
- Provide administrative support to the Sales Team as required.
- Experience in a sales administration role, preferably in manufacturing or engineering.
- Proficiency in CRM software and Microsoft Office.
- Knowledge of administration recordkeeping practices.
- Strong organisational skills and ability to work to deadlines.
- Bupa membership after probation.
- 4% pension contributions - salary sacrifice scheme available.
- Flexible working and maintenance days.
- Enhanced paternity pay and enhanced maternity pay.
- Bonus scheme.
- 25 days holiday increasing to a maximum of 28 days plus 8 bank holidays.
- Free parking on site.
If you're a motivated and organised individual with a passion for sales administration, we'd love to hear from you.
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